WHAT TO DO IF a player IS missing on Netball connect?

If one of your players isn’t appearing on your team list in Netball Connect, it’s usually because of one of two reasons:

• The player hasn’t registered yet.

• Something has gone awry!

step 1: Check if the player is registered

Ask the parent or guardian if they have completed the player's registration. Once they register, the player will appear on the team list by the next game*.

* Please note: Team lists are updated manually by a Parkside volunteer before each game day, during the first few weeks of the season. For example, if a player registers on Monday, they may not appear in Netball Connect until the Friday.

step 2: ask parent to check for confirmation email

If the parents believe they have already registered, ask them to look for a confirmation email from “NetballConnect” (no space) … with the subject “Netball Registration”. If they can't find this email, the registration was most likely not completed and they will need to register again.

step 3: check they registered with parkside

If they have the confirmation email, ask them to check the club listed under their child’s name. It should say “Parkside Netball Club (DNA)”. If it says “Darebin Netball Association” then they have registered incorrectly and will need to complete the registration again.

Don't worry - registering again through the correct club will not result in any additional registration fees.

Important: When registering through the Netball Connect app, parents must search for Parkside Netball Club, not Darebin Netball Association.

step 4: still having trouble?

If you're still confused, or you need someone to check the registration in the Netball Connect backend, please contact Trish via the Team Managers & Coaches WhatsApp group, or email: trish@skylarkphotography.com.au